Please read section 2 even if you skip the rest. By creating an account or using VIDA LAB you accept these terms. If you don't agree with them, please don't use VIDA LAB.
1. Who we are and what VIDA LAB is
VIDA LAB is operated by Rowan Albritton, doing business as Vida Lab, in Orlando, Florida, USA ("Vida Lab", "we", "us").
VIDA LAB is a self-tracking and research platform for people living with chronic or unexplained symptoms, available on this website and as an iOS app. You record how you feel, can bring in your own health records, and VIDA LAB shows you patterns in your own data: things worth noticing and worth raising with a clinician. It also offers a library of research explainers, chronic-condition reports, guided meditation and sounds, a moderated community, tools to prepare for appointments, and an AI companion called Vida. It is a wellness and educational tool, not a medical device.
2. Not medical advice
VIDA LAB does not diagnose, treat, cure or prevent any disease, and it is not a substitute for professional medical care.
Nothing in VIDA LAB, whether a pattern, insight, health summary, "Explain this" card, questionnaire score, report, research article, condition report, doctor listing or answer from Ask Vida, is medical advice, a diagnosis, or a treatment recommendation. Always seek the advice of your doctor or another qualified health professional with any question about a medical condition, and never disregard professional advice or delay seeking it because of something you read here.
If you think you may have a medical emergency, call 911 or go to the nearest emergency department immediately. If you are thinking about harming yourself, call or text 988 (US) or your local crisis line.
About patterns and correlations
The patterns VIDA LAB surfaces describe things that appeared together in your own records. They do not establish that one thing caused another. Two things can move together by coincidence, or because of a third factor the app knows nothing about. Treat every pattern as a question to explore with a clinician, not an answer.
About questionnaires
Questionnaires such as the PHQ-9 and GAD-7 are screening tools. A score is not a diagnosis.
About the research library and reference information
Research is summarised for readability, may be superseded by newer findings, and describes populations rather than you specifically. Public reference information (for example from MedlinePlus and the U.S. Food and Drug Administration) is general and may not apply to you. Citations are provided so you can read the source yourself.
About Apple Health data
Where you allow it, VIDA LAB reads data from Apple Health. Its accuracy depends on the devices, apps, providers and labs that produced it, which are outside our control. Check anything important with the source or your clinician.
About the doctor directory
Practices listed in VIDA LAB are shown for convenience. We don't endorse or rank them, and we can't guarantee that a listing is current or that a practice is accepting new patients. Please confirm details directly with the practice.
3. Your health records and documents
If you connect health records through Apple Health or add documents such as lab reports, the iOS app reads and stores them on your device to show and summarise them for you. Values the app reads from your documents are shown to you to confirm before they are saved; check them against the original. You are responsible for having the right to add any document you upload. See the Privacy Policy for what stays on your device.
4. AI features
Some features use artificial intelligence, including Ask Vida, the health summary (written on your device where it is supported) and Vida+ insights. Some features use an outside AI provider only after you agree in the app. AI output can be wrong, incomplete or out of date, even when it cites sources. Vida is an AI, not a licensed clinician. Use AI output as a starting point for questions, not as an answer about your health, and don't use AI features to create content that is unlawful or harmful.
5. Your responsibilities
You agree to use VIDA LAB only for your own personal, non-commercial use, and:
- Not to use it as a clinical decision-making tool, or to make diagnostic or treatment decisions for yourself or anyone else
- Not to copy, modify, reverse-engineer, decompile, scrape or redistribute VIDA LAB, its content or its research library except where the law permits
- Not to resell, sublicense or share paid access to your Vida+ subscription, except through Apple Family Sharing on a Family plan
- Not to use VIDA LAB unlawfully or in a way that interferes with its operation or other people's use of it
6. Community
You keep ownership of what you post in Community. You give Vida Lab a worldwide, non-exclusive, royalty-free licence to host, display and distribute it within VIDA LAB and to moderate it. That licence ends when you delete the post, except for copies kept for a limited time for safety, legal or backup reasons.
Follow the Community guidelines. Don't post medical advice presented as fact, harassment, hate or threats, another person's private information, spam or promotion, content you don't have the right to share, or anything unlawful. We may remove content or suspend accounts that break these rules. Community posts are visible to other members, so don't share anything you want to keep private.
7. Your data
When you log check-ins, your entries (energy, sleep, mood, symptoms, cycle phase and notes) are stored securely and linked to your account. In the iOS app they are encrypted on your device before upload, with a key we never receive, so we cannot read them or recover them for you. Health records, documents and health summaries in the iOS app stay on your device. Only you can see your own check-ins. You can delete individual entries, or your entire account in the app under Settings > Delete account and data, at any time. Deleted data cannot be restored.
Community posts you publish are visible to other members. Public content such as research explainers, condition reports and articles is visible to everyone without an account.
See our Privacy Policy for details on what we collect and how we handle it.
8. Free and paid access
On the website, the public pages (research, the condition library and Ask Vida) are open to everyone, and creating an account unlocks personal tracking tools. The iOS app requires an account. Vida+ is a paid membership that adds advanced features like Pattern Map, Doctor Prep and printable reports.
Subscription terms
- Vida+ is an auto-renewing subscription. Prices are shown before you buy.
- On our website, payment is processed by Stripe at confirmation of purchase. In our iOS app, payment is charged to your Apple Account at confirmation of purchase, and RevenueCat manages the subscription.
- The subscription renews automatically, and your payment method is charged within 24 hours before the end of each billing period, unless you cancel at least 24 hours before that period ends.
- You can manage or cancel a website subscription from your account settings or by contacting us. A subscription bought in the iOS app is managed and cancelled in your Apple Account settings. Deleting the app does not cancel it. Cancelling stops future renewals; you keep access until the end of the period you've paid for.
- Any unused portion of a free trial, where offered, is forfeited when you buy a subscription.
Refunds
For subscriptions bought on our website, contact us at rowan@vidalab.co about refunds. For subscriptions bought in our iOS app, refunds are handled by Apple under the App Store's refund policy; we cannot issue those refunds ourselves, but we can help you cancel future renewals. Nothing here affects statutory rights you may have under local consumer law.
Changes to pricing and features
We may change subscription prices or what each tier includes. We'll give reasonable advance notice of a price increase affecting your renewal, and you can cancel before it takes effect. We will not remove access to reports you've already generated.
9. Meditations, sounds and other content
Meditations, sleep stories, sounds, articles, research summaries, images and other content in VIDA LAB are licensed to you for personal use within VIDA LAB only. Some voices and sounds are made with AI tools, including ElevenLabs. Don't listen to meditations or sleep sounds while driving or operating machinery, and stop any session that makes you uncomfortable.
10. Ownership, trademarks and feedback
Vida Lab owns VIDA LAB, this website and the app, their design, text, graphics, audio and research library, and the VIDA LAB name and logo. These are protected by copyright, trademark and other laws. We grant you a personal, revocable, non-transferable licence to use VIDA LAB under these terms. You may not use the VIDA LAB name or logo without our written permission.
You own the health information you enter. We claim no rights over your check-in data.
If you send us ideas or feedback, we may use them without owing you anything. We won't publish your name with them without asking.
11. Copyright complaints
If you believe something in VIDA LAB infringes your copyright, email rowan@vidalab.co with: a description of the work you believe was copied; where it appears in VIDA LAB; your name and contact details; a statement that you believe in good faith the use is not authorised by the owner, its agent or the law; a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorised to act for the owner; and your physical or electronic signature.
12. Availability
We aim to keep VIDA LAB working but don't guarantee it will be uninterrupted or error-free. We may update, change or discontinue features. Some functions, such as signing in, buying a subscription or connecting health records, depend on third parties and can be unavailable for reasons outside our control.
13. Disclaimer of warranties
To the fullest extent permitted by law, VIDA LAB is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that VIDA LAB's patterns, insights, health summaries, AI output, values read from documents, reference information, research summaries or directory listings are accurate, complete, or suitable for any medical purpose.
Some jurisdictions don't allow the exclusion of certain warranties, so parts of this section may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, Vida Lab and its operators will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of VIDA LAB. This includes any decision made or action taken, or not taken, in reliance on information in VIDA LAB.
Where liability cannot be excluded, our total liability to you is limited to the greater of the amount you paid us in the 12 months before the claim, or $50 USD.
Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, you keep all mandatory statutory rights under the law of your state of residence, and nothing here limits them.
15. Disputes
If you have a problem with VIDA LAB, please email rowan@vidalab.co first, and we will try to resolve it informally within 30 days. If we can't, either of us may bring a claim in small claims court, or in the state or federal courts located in Orange County, Florida, and you and we agree those courts have jurisdiction. Nothing here stops you from using a right the consumer laws of your state give you.
16. Ending this agreement
You can stop at any time by deleting your account; cancel any active subscription first so it doesn't renew. We may suspend or end your access if you materially breach these terms, or if we discontinue VIDA LAB, in which case we'll give notice where we reasonably can. Sections 2, 6, 10, 13, 14 and 15 continue to apply after this agreement ends.
17. Age requirement
You must be at least 16 to use VIDA LAB. If you are 16 or older but under the age of majority where you live, you may use VIDA LAB only with the involvement of a parent or guardian, who should review these terms with you and must agree to any purchase.
18. Changes to these terms
We may update these terms. The date at the top shows the current version, and we'll notify you of material changes before they take effect. Continuing to use VIDA LAB after a change means you accept the updated terms.
19. Governing law
These terms are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-laws principles. If you are a consumer resident in another state, you keep the benefit of any mandatory consumer protections of your state of residence, and may bring proceedings there where local law gives you that right.
20. General
If any provision is found unenforceable, the rest remains in force. Our failure to enforce a provision isn't a waiver of it. You may not transfer these terms; we may transfer them to a company that takes over VIDA LAB, including a company we form. These terms, together with the Privacy Policy, are the entire agreement between us about VIDA LAB. If you use our iOS app, Apple's standard terms for apps (the Licensed Application End User License Agreement) also apply, and Apple is not responsible for VIDA LAB or its support.
21. Contact
Rowan Albritton, Vida Lab, Orlando, Florida. Questions about these terms, your subscription, or anything else: rowan@vidalab.co.
VIDA LAB does not provide medical advice, diagnose conditions, or claim cause and effect. It shows you patterns worth noticing, so you can have a better conversation with a clinician who can.