Contact support
If you need help, found a bug, or want to report a problem, email rowan@vidalab.co.
Frequently asked questions
How do I use VIDA LAB?
Start with a daily check-in to record the information you choose to track, such as symptoms, energy, sleep, and notes. Over time, use Patterns to review correlations, Doctor Prep to organize information for appointments, Experiments to track personal changes, and Library to keep helpful research close at hand.
Does VIDA LAB diagnose medical conditions?
No. VIDA LAB is designed for reflection, organization, and noticing patterns. It does not diagnose conditions, determine cause and effect, prescribe treatment, or replace care from a qualified clinician.
How do I delete my data?
In the app, go to Settings > Delete account and data. This permanently removes your account and everything stored with it, including check-ins, insights and appointment requests. If you only use the website, or you can't reach the app, email rowan@vidalab.co from the address on your account and we will delete it for you. For details, see the Privacy Policy.
How do I report a bug or technical problem?
Email rowan@vidalab.co and include what you were doing when the problem happened, your iPhone or iPad model, your iOS version, and a screenshot if possible. Please do not include sensitive health information unless it is necessary to explain the issue.
What should I do if the app is not syncing or my purchase is not recognized?
First, confirm you are signed in with the account you normally use and that your device has an internet connection. If the issue continues, contact support and describe the problem. For subscription issues, include whether the purchase was made through Apple or on vidalab.co, but do not send payment card information.
How do I restore or cancel Vida+?
If you bought Vida+ in the app, open the Vida+ screen and tap Restore purchases to unlock it on a new or reinstalled device. To cancel, go to your Apple Account settings on your iPhone (Settings, then your name, then Subscriptions). If you bought Vida+ on vidalab.co, sign in, open your profile menu and choose Manage or cancel Vida+, or email rowan@vidalab.co and we will cancel it for you. Either way, you keep access until the end of the period you've paid for.
How do I report a community post?
Tap the menu on any post or reply to report it or block its author. Reported posts are reviewed by a moderator. If something needs urgent attention, email rowan@vidalab.co.