Contact support
If you need help, found a bug, or want to report a problem, email rowan@vidalab.co.
Frequently asked questions
How do I use VIDA LAB?
Start with a daily check-in to record the information you choose to track, such as symptoms, energy, sleep, and notes. Over time, use Patterns to review correlations, Doctor Prep to organize information for appointments, Experiments to track personal changes, and Library to keep helpful research close at hand.
Does VIDA LAB diagnose medical conditions?
No. VIDA LAB is designed for reflection, organization, and noticing patterns. It does not diagnose conditions, determine cause and effect, prescribe treatment, or replace care from a qualified clinician.
How do I delete my data?
You can delete local app data from Settings inside VIDA LAB. If you created an account, use the account deletion option in Settings to remove your account and backed-up data. For details, see the Privacy Policy.
How do I report a bug or technical problem?
Email rowan@vidalab.co and include what you were doing when the problem happened, your iPhone or iPad model, your iOS version, and a screenshot if possible. Please do not include sensitive health information unless it is necessary to explain the issue.
What should I do if the app is not syncing or my purchase is not recognized?
First, confirm you are signed in with the account you normally use and that your device has an internet connection. If the issue continues, contact support and describe the problem. For subscription issues, include whether the purchase was made through Apple, but do not send payment card information.